Privacy Policy | Noonan Electrical Services

Noonan Electrical Services, LLC ("Noonan Electrical Services," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website, request an estimate, or communicate with us by phone, email, or text message, and how that information is used and protected.

Information We Collect

We collect the following types of information:

Information you give us. Your name, mobile or landline phone number, email address, service address, the type of work you are requesting, and any notes you include in a form or message.
Service and job information. Records of estimates, scheduled visits, work performed, warranty details, and billing history.
Website usage information. Standard technical data such as IP address, browser type, device type, pages viewed, and referring website, collected through cookies and analytics tools.

How We Use Your Information

To respond to estimate requests and schedule service visits.
To contact you about an active or upcoming job, including appointment reminders.
To provide quotes, invoices, warranty information, and customer support.
To improve our website, services, and customer experience.
To meet legal, licensing, insurance, and recordkeeping obligations.

Text Messaging (SMS)

If you provide your mobile number and opt in, Noonan Electrical Services may send you text messages related to your service request — appointment confirmations, scheduling changes, technician arrival notices, estimates, and follow-up questions about your job.

Consent. Text messages are only sent to customers who have given us their mobile number and agreed to be contacted by text. Consent to receive text messages is not a condition of purchasing any product or service.
Message frequency. Message frequency varies based on your service request and any active jobs.
Cost. Message and data rates may apply. Contact your mobile carrier for details about your plan.
Opting out. Reply STOP to any message to unsubscribe. You will receive a confirmation and no further messages unless you opt back in.
Help. Reply HELP for assistance, or call us at 248.896.2147 (Livonia) or 810.588.4629 (Brighton).
Carrier liability. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS opt-in consent data are never sold, rented, or disclosed to third parties for marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except for the service providers that we use strictly to deliver the messages on our behalf.

How We Share Information

We do not sell your personal information. We share information only in these limited situations:

Service providers. Companies that operate our website, scheduling and dispatch software, phone and messaging platform, and payment processing — each of which may only use the information to perform work for us.
Subcontractors and suppliers. When needed to complete the work you requested, such as ordering equipment or pulling a permit.
Legal requirements. When required by law, subpoena, or to protect the rights, property, or safety of our customers, employees, or company.

Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working properly, measure traffic, and understand which pages are useful to visitors. You can disable cookies in your browser settings, though parts of the site may not function as expected.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including access controls, encrypted connections on our website, and limiting access to employees who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

Reply STOP to any text message to stop receiving texts from us.
Ask us to correct or update the contact information we have on file.
Request that we delete your personal information, subject to records we are required to keep for licensing, warranty, tax, or legal reasons.

To make a request, call 248.896.2147 or email info@noonanmi.com.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 13 years of age.

Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new "Last updated" date.

Contact Us

Noonan Electrical Services, LLC
30975 8 Mile Rd, Livonia, MI 48152 | 248.896.2147
2155 Pless Dr, Brighton, MI 48114 | 810.588.4629
Email: info@noonanmi.com
Michigan Electrical Contractor License #6501206641